Refund Policy

1. Satisfaction Guarantee

G4sKrins offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, condition, or performance of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product deterioration
• General Dissatisfaction: If you are unhappy with a product for any reason, within our return timeframe

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 30 days of delivery for unopened products
• 14 days of delivery for opened but unused products
• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For in-store purchases, please return to the store where you made your purchase with your receipt and the product in its original condition.

5. Refund Processing

5.1 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunds to credit or debit cards typically take 5-10 business days to appear on your statement, depending on your card issuer.
• PayPal: Refunds to PayPal accounts are usually processed within 1-2 business days.
• Bank Transfer: Refunds via bank transfer typically take 3-5 business days.
• Store Credit: Store credit is applied immediately to your account and is valid for 12 months from the date of issue.

5.2 Refund Amount

The refund will include:

• The full purchase price of the returned item(s)
• Original shipping charges (only if the return is due to our error, such as sending a damaged or incorrect item)

Return shipping costs may be refunded at our discretion, depending on the reason for the return.

5.3 Partial Refunds

In some cases, we may issue a partial refund:

• If an item is returned with missing parts or accessories
• If an item shows signs of use or wear beyond what would be expected from reasonable inspection
• If only part of an order is being returned

6. Exceptions and Non-Refundable Items

The following items are generally not eligible for refunds:

• Opened Software, Games, and Digital Media: Due to copyright laws and licensing agreements, we cannot accept returns of opened software, games, or digital media unless they are defective.
• Personalized or Custom-Made Items: Products that have been customized or personalized according to your specifications.
• Gift Cards: Gift cards and electronic gift certificates are not refundable once issued.
• Clearance Items: Products marked as "Final Sale," "Clearance," or "As Is" unless they are defective.
• Subscription Services: Cancellation of subscription services may be subject to specific terms outlined in the subscription agreement.

7. Digital Products and Downloads

Digital products, including digital game codes, downloadable content (DLC), and online subscriptions, have special refund conditions:

• Unredeemed Codes: Digital codes that have not been redeemed may be eligible for a refund within 14 days of purchase.
• Redeemed Codes: Once a digital code has been redeemed or activated, it is generally not eligible for a refund unless required by applicable law.
• Downloadable Content: Refunds for downloadable content may be issued if the content has not been downloaded or if technical issues prevent proper access or use.

Refunds for digital products are evaluated on a case-by-case basis and are subject to the terms and conditions of the respective platform or publisher.

8. Pre-Orders and Special Editions

8.1 Pre-Order Cancellation

You may cancel a pre-order and receive a full refund at any time before the product is released or shipped. To cancel a pre-order, contact our customer service with your order details.

8.2 Special Editions and Collector's Items

Limited editions, collector's editions, and special editions are subject to the same return policy as standard products, provided they are returned in their original, unopened condition with all components and packaging intact.

Opened collector's editions may be eligible for partial refunds if certain components (such as the game disc) remain sealed or unused.

9. Damaged or Defective Items

9.1 Damaged During Shipping

If your item arrives damaged due to shipping, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, and you may be asked to provide photographs of the damaged item and packaging.

9.2 Defective Products

If a product is defective or malfunctions during normal use within the warranty period, you may be eligible for a repair, replacement, or refund. The warranty period varies by product type and manufacturer.

For defective items, we may request documentation of the issue or ask you to return the item for inspection before issuing a refund or replacement.

10. Exchanges

Instead of a refund, you may request an exchange for:

• The same product in a different size, color, or configuration
• A different product of equal or greater value (paying the difference if applicable)

Exchanges are subject to product availability. If the requested exchange item is not available, we may issue a refund or store credit.

To request an exchange, follow the same process as requesting a refund, but specify that you would like an exchange and provide details of the replacement item you want.

11. Return Shipping

11.1 Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, except in the following cases:

• The product was delivered damaged or defective
• We sent an incorrect item
• Other cases where the return is due to our error

11.2 Return Shipping Methods

For returns requiring shipment back to us, we will provide instructions on how to package and ship the items. Please use a trackable shipping method to ensure that the return can be monitored.

In some cases, we may provide a prepaid return shipping label or arrange for pickup of the item.

12. Store Credit

Store credit may be issued instead of a refund in the following situations:

• You do not have the original receipt or proof of purchase
• The return period has slightly expired, but we agree to accommodate the return
• You prefer store credit over a refund to your original payment method
• The original payment method is no longer available or valid

Store credit is issued in the form of a digital voucher that can be used for future purchases on our website or in our physical stores. Store credit is valid for 12 months from the date of issue and is non-transferable.

13. Statutory Rights

This Refund Policy does not affect your statutory rights under EU consumer protection laws or other applicable regulations. If you are a consumer in the European Union, you have the right to withdraw from a purchase contract within 14 days without giving any reason, subject to certain exceptions.

Depending on your country of residence, you may have additional rights beyond those described in this policy. In case of any conflict between this policy and applicable consumer protection laws, the latter will prevail.

For questions about your statutory rights, please contact your local consumer protection authority or seek legal advice.

Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact our customer service team:

Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM CET, and Saturday, 10:00 AM to 4:00 PM CET.